I have taken a snapshot on my phone of a receipt , shows on my pc as processing but doesn't file it, am I missing something out

Hello Amerrittinstall,

Thanks for getting in touch. If you have emailed a receipt and it has reached the processing stage but does not proceed any further, I would advise getting in touch with our support team so we can assist directly.

To get in contact with our support team:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
3. Choose how you would like to connect with them: either via Callback or Chat.

Please check this article for our support hours: Get help with QuickBooks products and services.

Please reach out when possible so we can look into the issue in more detail.

-Ken