I have to say that I am seriously disappointed with Quickbooks customer support, I can never get to actually speak to someone and when I do they can't help

This is not the kind of service I want you to experience, @Pam19. It seems you've already been through a lot in resolving your concern and I'm here to help in however way I can.

If you let me know exactly what problem you're having, I can look into this for you and provide you with the necessary information. 

However, if this is something urgent, you can always reach out to our support again. It'd be best letting the next representative know you've contacted us prior so they can trace the previous conversation and help you resolve the issue further using a remote session.

You can also check out our site if you need some helpful references: Help articles for QuickBooks Online.

Keep me posted if you need anything else. I'm always here to help.