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September 28, 2021
Question

Im trying to add things into a project some appear some dont ?

  • September 28, 2021
  • 1 reply
  • 2 views
90 percent of things appear i dont do anything any different yet some things go astray not good if you are trying to keep record

1 reply

Level 9
September 28, 2021

Let's get your project working, @info1370.

 

Let's check if it has something to do with the browser you're using. Open QuickBooks account using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

 

After that, go back and add items again to your project. If it's working fine, you'll want to clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.

 

If you're still getting the same result, please contact our Customer Care Support so we can investigate further.

 

Here's how to reach out:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

In case you want to calculate your profits and costs by project, check out this link to go to the page: Track income, costs, and profitability by project.

 

Keep me posted if you still have questions or concerns with projects. I'll be around for you. Take care and have a good one.