Is there a way to create dispatch emails to send to customers through QBO? EG: "your order XYZ is on its way, tracking details are..... etc etc"

Hey there, pieta1.

We have a way where you can print or download a delivery note for your customers. This is a document that contains the details about the goods delivered. Then, manually email it outside of QuickBooks.

Here are the steps:

1. On the left panel, click Sales and choose Customers.
2. Click the customer's name, and select the invoice you want to print the delivery note.
3. Click the Batch Actions drop-down list and select Print delivery note. This will open a new tab.
4. On the Print page, click the Download or Print icon located in the upper right-hand corner.

If you want to add a field for the tracking details, you can use this article on how to add custom fields to invoices. The information will show up in the invoice and delivery note.

Please let us know if you have more questions related to your concern. We will get back to your the soonest. Thanks.