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August 6, 2019
Question

On Dashboard I see Invoices, Sales, Expenses, Profit and Loss with data On "Bank Accouts is message Our Shoe came untied. It used to work. Is there setting missing?

  • August 6, 2019
  • 1 reply
  • 1 view
On a laptop on same account I can see data inthe Bank accounts area onthe dashboard. It used to be ok. Unclear as to why one comuter is ok the other not

1 reply

RenjolynC
Level 9
August 6, 2019

Let's get your QuickBooks dashboard up and running, treasurer43.

 

There are times that some information won't display due to a browser-related issue. We can check if this is the case by doing the troubleshooting steps.

 

Here's how:

  1. Open an incognito or private browser.
  2. Log in to your QuickBooks account.
  3. Go to your the Dashboard page. If you can see the bank details, let's go back to the main browser and clear the cache.

We can also try using a different browser to test if they have the same behavior. If the same error comes up, I'd recommend contacting our Customer Care Support. We will investigate what's causing the error in the bank account section of your dashboard.

 

Here's how you can reach out to us:

    1. Log in to your QuickBooks Online account.
    2. Go to the Help menu at the upper right.
    3. In the Search bar, type Contact Us.
    4. Click the Contact Us option.
    5. Choose Callback.
     
    For support availability time, feel free to view this article: Get help with QuickBooks products and services.

 

You can always get back to us if you have other questions or concerns. Thanks.