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July 30, 2026
Question

Since the recent sales invoice update, bank details are no longer appearing on the pdf invoice received by customers. Can any help?

  • July 30, 2026
  • 1 reply
  • 38 views
I have entered the bank details in Settings - Sales - Invoice Payments Section and these appear when entering a sales invoice in the Customer Payments section. However, in many cases these details are not showing up on the pdf received by the customer. I have asked QuickBooks directly but the 'fix' didn't work for long!

1 reply

QuickBooks Team
July 30, 2026

I appreciate your patience as you work through this unexpected problem with invoice details. Please reach out to our Intuit Expert team again so they can run a technical diagnostic on your account and identify the root cause. They will help implement a permanent solution to ensure your payment details appear correctly on all future customer invoices

If you have any other questions, feel free to let us know. We’re here to help.