The new search button is not good ,type a customers name in and nothing comes up

Hi accounts273,

Thanks for sharing your honest feedback about the redesigned search function in QuickBooks Online. I replicated the situation you have mentioned and is working fine in my same file. Let's perform some basic troubleshooting steps to isolate the behavior encountered in your QuickBooks Online account. 

To start with, use a new incognito window or a different supported browser. Using an incognito window does not store any data file.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

And then, log in to QBO and let's search a customer name once more. If it works fin using the new incognito window, let's clear cache on your browser to remove saved cookies. 

If the issue persists, I recommend using other supported browser or device to isolate the situation.

Drop by again in the Community if you have further concerns.