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March 31, 2020
Question

When I raise an Invoice the value gets posted to an Income Acc rather Accounts Receivable. So immediately shows up as money received in the P&L. Advice on how to fix it?

  • March 31, 2020
  • 1 reply
  • 0 views
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1 reply

Jen_D
Level 8
March 31, 2020

Hi there, @tomsmessages,

 

I want to make sure your transactions are posted accurately. May I know how did you record the sale? Is it through the + New icon then Invoice?

 

Only invoice transactions post in the Accounts Receivables balance. If you're using different forms like sales receipts or deposits, they do not affect A/R.

 

If you're using the correct sales form and still getting this unusual behavior, I recommend deleting the transaction and opening a private browser.

 

Sometimes the data in the cache affects the performance of QBO. To launch a private window, use the following keyboard shortcuts:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

Recreate the invoice and see if it resolves the problem on the P&L report. 

 

If not, I would recommend getting in touch with our Support Team to create an investigation for this issue. Here's how to contact Support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Let me know the result once you've tried out the steps. I'll be right here if you need anything else. Have a good one!