When sending invoices in a large batch they are being duplicated. Is there a step we are missing ? How can we avoid this reoccurring?

Thank you for bringing this to our attention, Bridget.

Duplicates when sending invoices in a large batch are unusual to occur, so let’s troubleshoot this by opening a different browser or using an incognito/private browsing mode.

If duplicate invoices continue to occur, I recommend contacting our Technical Live Support team. They can review your account in detail, investigate any system-related issues, and provide the most accurate solution.

How to Contact Support:
 

1. Click the Help menu or the (?) icon in the upper-right corner of QuickBooks Online.
2. Go to the Assistant tab.
3. Type "Contact Support" and press Enter.
4. Provide a brief description of the concern and click Continue.
5. Choose your preferred option: Have us call you or Chat.
    

In the meantime, please send small batch of invoices at a time to ensure it processes successfully without errors.

Please don't hesitate to leave us a response if you have other questions or concerns.