If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

If you have other concerns, feel free to visit our Help Articles page.

Let me know how these steps work on your end. Keep safe!

kaz-familyaccounAuthor

Hi, thanks for trying to help but I'm still only seeing the following options in QuickBooks Labs:

QuickBooks Themes

Tags

Turn on community reports

MJoy_D

QuickBooks Team

Let's resolve the error you're having to import your custom form style successfully, @kaz-familyaccoun.

If you still don’t have the option to turn on Import Styles after clearing your browser’s cache, I suggest reaching out to our Customer Support. They can isolate this issue you’re having in a secure environment and help you in resolving it.

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:

1. Log in to your QuickBooks Online account.
2. Go to the Help menu at the upper right.
3. In the Search bar, type Contact Us.
4. Click the Contact Us option.
5. Choose Callback.
For support availability time, feel free to view this article: Get help with QuickBooks products and services.

Here's also a guide to help you with importing and designing your custom form style: Import custom form styles for invoices or estimates.

Let me know if you still need further help with your custom form style and or anything else, by leaving a reply below. Take care and have a great rest of the day!

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