You asked Hi there When I create every new invoice , it’s says deposited and paid straight away . I don’t know what’s going on . Can u please help with that

Forum|Forum|6 years ago
March 8, 2020
1 reply
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QuickBooks Online

ChristieAnn 11

Level 9

Hi there, mandardhaliwal.

I can help you determine why you'll receive a message stating it says deposited and paid straight away every time you create a new invoice.

There is an automation setting in QuickBooks called Automatically apply credits. This applies the available credits of the customer to their next invoice.

To resolve this issue, you'll need to turn off the Automatically apply credits option and then, unlink the automatically paid invoice to the payment.

Here's how to turn off the Automatically apply credits:

1. Click the Gear icon and choose Account and Settings.

2. From the left panel, select the Advanced tab.

3. Click the pencil icon from the Automation section.

4. Remove the checkmark in the Automatically apply credits box.

5. Hit the Save button.

6. Select Done button.

Once done, please follow the steps below on how to unlink the invoice and the payment.

1. Click Sales at the left panel. Then choose Customers section.

2. Find the customer and click it to expand the page.

3. Select on the invoice that was shows paid.

4. Click the Payment link. Then select the date link.

5. Under Outstanding Transactions on the Receive Payment page, uncheck the invoice that was automatically paid.

6. Click Save and close.

7. A prompt will appear. Click Yes to confirm the edit.

8. If applicable, repeat the steps for other invoices.

Please check this article on how to use the credit toward an invoice, refund the customer, or enter the overpayment as a tip in QuickBooks: Handle a customer credit or overpayment in QuickBooks Online.

Don't hesitate to come back here to the Community if you have any other questions. Have a great day!

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