Are customer name swap automatically due to technical issue? Facing problem with the same. How to fix It?

Thanks for letting me know about the issue you're experiencing now regarding the customer name swap automatically, ndvor_audit.

We haven't had any reports of similar issues the same as this. There may be a browser-related issue going on here. To clear this out, let's try a few troubleshooting steps. Switch to an incognito or private browsing session. These keyboard shortcuts can start a session depending on the browser you're using:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If it works successfully, try clearing the cache of your main browser. Doing so will remove the unnecessary files from that browser which causes odd behaviors to the system.  As an alternative, you may also try using other supported browsers.

Please let me know how the steps work. I want to ensure this is taken care of.

Hello @hmcdermott,

When in QuickBooks Online, your data is stored online so you need to log back in in order to access it. But if you're unable to login, you can contact our Customer Care Support using our test drive. Let me show you how.

1. Open the QuickBooks Online test drive.
2. Go to Help.
3. Select Contact Us.
4. Enter Restore Data in the What can we help you with? field.
5. Click Let's talk.
6. Choose a channel where you wish to connect with our dedicated specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with QuickBooks: Help Articles for QuickBooks Online.

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to help.