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April 12, 2026
Question

Can I get a one-time refund of PKR 14,831, 46USD, since I forgot to cancel my free trial, never used QuickBooks, and was charged later, or is there another option?

  • April 12, 2026
  • 1 reply
  • 1 view
Can I receive a one-time refund of PKR 14,831 as I subscribed to a free trial in December for my Shopify store (Zainabjees), used it only once, forgot to cancel, had no funds in my debit card for a long time, and was only charged recently when funds were added, even though I never used QuickBooks or intended to continue, or is there any other solution available? I never really used it. I only used it once and then forgot .

1 reply

QuickBooks Team
April 12, 2026

Hello, Ali. Based on your scenario, I suggest contacting our Live Support team directly for any refund options available.   

 

Navigate to the Help icon (?) in the top right of your screen. Once you’re there, type Contact Us in the Search tab, select the option below, and then choose Callback. For support hours, you can check out this resource to learn more: Get help with QuickBooks products and services.   

 

To avoid this situation in the future, make sure to cancel your subscription. Just head to the Gear icon, then go to Subscriptions and billing, and you’ll see an option to click Cancel in the products subscription box.  

 

If you have any more questions or anything else on your mind, feel free to reach out here in the Community space anytime!