Thanks for reaching out to us, info-jafarshop. Let me share some insights regarding Shopify and QuickBooks Online (QBO) syncing process.
You can reconfigure your Shopify and QBO integration setup so that it will only create invoices when the orders are fulfilled. You'll need to place a checkmark beside the Fulfilled checkbox.
Otherwise, I recommend communicating with Shopify support. They can assist you with your setup and provide additional information or the necessary steps needed to proceed with the reconfiguration.
Additionally, one of our most popular eCommerce integrations is Shopify. If you're encountering several known issues, the possible solutions are outlined here: Troubleshoot Shopify issues.
Please stay in touch if you have further questions or concerns about Shopify and QBO integration. I'll be more than happy to help. Keep safe!
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