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August 25, 2025
Question

can you please help me to settle the unapplied payment from customers invoices

  • August 25, 2025
  • 1 reply
  • 3 views
i have enter the customer receiving payment through the receive payment option but some payments are shown unapplied. Can you please help me to settle this matter

1 reply

QuickBooks Team
August 25, 2025

You're in the right place to manage your customers' payments, @Menaka-Kumari. Just ensure you identify where each payment needs to be applied to the correct invoices.

 

You can use reports to identify the invoices that require a payment application.

 

Here's the process:

 

  1. Navigate to Reports.
  2. Search for the Customer Balance Detail report.
  3. Review the invoices created for each of your customers.

 

Once confirmed where to apply your payments, you can go back to Receive Payments page, and match the payments to the invoices.

 

 

I’ll keep this thread open if you have any additional concerns or questions.