Does QB have a customer care department that actually answers queries

Any specific concern?

I want you to know that helping you is our priority,sorahilly11-gmai.

Can you give us a summary description of the help that you need? I might be able to link an article that can help you sort it out. We also have other members of the forum that can jump in and share their insights.

As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need. We're always happy to help you along your road to victory.  

However, if you want to talk to our customer care team, here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

For more hints, while working with QuickBooks Online, you can also open the topics from our help articles. 

If you have any other follow-up questions, let me know by adding a comment below. I'm always here to help. Keep safe!