Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

1 reply

Adrian_A
Adrian_A
Level 8
November 1, 2020

Hi there, hermanovarietyst.

 

You may be experiencing some browser-related issues. Let's run some troubleshooting steps to locate the COGS account.

 

To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related concerns. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Feel free to take a look at this article for more information when recording COGS: Understand Inventory Assets and Cost Of Goods Sold Tracking.

 

Keep me posted if you have additional questions. Just add a comment below or mention my name.

H
hermanovarietystAuthor
November 1, 2020

Thank you for quick response. 

 

I did what you instruct but it's still not showing. 

Please see screenshot. 

A
AileneAModerator
Moderator
November 1, 2020

Hello, hermanovarietyst. 

 

Since the basic troubleshooting provided by my colleague didn't work out, I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then escalate this underlying issue. Before diving in, I want to ensure you get prioritized on your concern. You can refer to this article, It includes the time when support available: ​​​​​​Support hours and types. 

 

Here's how to contact our support team:   

 

  1. Sign in to your QuickBooks Online company. Then click Help (?). 
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us. 
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback 

For in-depth information, please refer to this article: Understand Inventory Assets and COGS tracking. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

Keep me posted if you have additional questions. Just add a comment below or mention my name. Have a great day!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement