Hello, I never received payment for invoice 1002 dated 06/05/2026, which was made through QuickBooks. What is the problem?

Since it has been almost two weeks and the payment hasn't been received, please check your email. Our team has sent a message notifying you why the payment is on hold. You can also review the status in the Merchant Services Center first.

In the Merchant Service Center, go to the Transactions section to see whether the payment transaction is withheld. If it is, our team is still reviewing it. If we find an issue, we will notify you via email.

If you cannot find our email in your main inbox, please check your spam folder. Once you locate it, keep the following in mind while we review the transaction:

• Read the email carefully: We will provide specific steps to resolve any issues.
• Follow the instructions promptly: Complete the steps in the email as soon as possible.
• Provide requested documents: Send any additional documentation required so we can complete our review. This may include, but is not limited to:
  • A copy of the original invoice sent to your customer.
  • A copy of your bank statements for the last 6 months. If you do not have 6 months' worth of statements, please send what is available. You may also include statements from a previous processor.
• Check the Resolution Center: Ensure you answer all questions from our team and upload the necessary documents.
• Wait for review completion: We will complete our review within 2 business days.

Please come back here if you have any additional questions.