Hi Support, my e-invoice submission was rejected with the message “Contact number is required – BUYER.” I’ve updated the customer contact number. Could you please confirm

Good day, Tivya. Thank you for reaching out to us and for updating your customer’s contact number. I appreciate your effort and will help you ensure your e-invoice submission is successful.

Since you’ve already updated the number, you’re almost ready to resubmit. Please ensure that you've saved the contact number successfully and it's in the correct format .

Before resubmitting, you'll also want to refresh QuickBooks to help reload the page to ensure the changes made sync.

Alternatively, consider switching to a different supported browser, like Google Chrome, to improve compatibility and potentially enhance performance.

If the problem continues, I suggest contacting our Live Support team. They can assist you in pinpointing the cause of the issue and help you resubmit your entry successfully.

If the issue persists or you encounter further challenges, please don’t hesitate to reach out, and we’ll be happy to assist you further.