I'll share information about creating credit notes, a7medsan.
Creating credit notes isn't available when using the QuickBooks Online (QBO) mobile app. However, you can use a regular browser to access your QBO account. When doing so, you'll be able to create them there.
Here's how to create a credit note:
Click + New and choose Credit note.
From the Customer dropdown, select the customer's name.
Enter the credit note details, such as the date and the amount.