Also, are you using QuickBooks Online for USA? There are several rulings you can do for this version, namely, Price Rules for customers or the Tags you add to invoices.
While waiting for your confirmation, I'm adding some steps that might work for QBO USA users only.
To edit or delete Price Rules:
Tap the Gear ⚙️ icon and choose All Lists.
Select Price Rules from the options.
On the next page, find the rule you want to modify.
Click Edit or use the drop-down beside it to make a rule inactive.