You might have tried to reach out to them during non-business hours. Please take note that our Customer Support Team is available from 9:30 AM - 6 PM IST (Monday - Friday).
Can you also tell us more details about your concern? I might be able to share an article or give you steps that can help you sort it out. If it's some thing about your account, let me share these steps with you on how you can reach out to them:
Click the Help menu in the upper-right hand corner of QuickBooks.
Choose Contact Us.
Provide a short description of your concern in the What can we help you with? box.
Click Let's talk.
Select Start a chat.
Lastly, check out this article if you're just starting out with QBO and needs some help with setting up your account: Get Started With QuickBooks Online.
The Community is always here if you need anything else.
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