Question

I can’t preview the invoice it only show the blank page

Forum|Forum|1 year ago
March 26, 2025
3 replies
37 views

Before I can’t send now the preview invoice even is blank screen now

QuickBooks Online - International

QuickBooks Team

You can consider opening QuickBooks Online (QBO) in a different browser or using incognito mode. If that doesn't work, you can restart your computer and start a new session, @samy-wingshing.

If nothing works after you follow the steps above, let's go ahead and clear your browser's cache and cookies, as this can enhance your browser performance, improve privacy, and resolve loading issues by removing outdated data. Allow me to walk you through how to do it.

If you're using Chrome:

In the top right corner, click the three vertical dots.
Go to Delete browsing data, then choose a time range, like Last hour or All time.
Select the types of information you want to remove (e.g., Browsing history, Cookies and other site data, Cached images and files).
Click Delete data. (If you delete cookies while signed in to Chrome, you won't be signed out of your Google account.)

If you're using a different browser, kindly check out the Step 1: Clear your browser's cache section on this article: Clear cache and cookies to fix issues when using QuickBooks Online.

Additionally, after clearing your browser's temporary internet files, please check the following scenarios that could be causing the blank screen:

Your company name has special characters that are not allowed.
There are two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data that would appear on the page that's not fully loading.
You are trying to access QBO with more than one browser tab simultaneously.

To dig more about what causes the blank page, you can visit this content: QuickBooks Online doesn't load correctly or has blank pages.

Furthermore, I'd like to share this material to guide you when you're ready to send your invoices: Send an invoice to a customer in QuickBooks Online.

If you have additional queries related to your sales, don't hesitate to come by in the Community. You're always welcome anytime.

Windoro

In iPhone not working

on website is working

fix export and preview invoices in mobile App

N

NicoleAscencionS

Moderator

Thank you for joining the thread, Windoro. To rectify the issue about previewing and exporting the invoice in your QuickBooks Mobile App, we can perform some troubleshooting steps. Let's work together to resolve this.

First, let's update your data to ensure you have the most recent information in your QuickBooks Mobile App. Please make sure you are connected to the internet and follow these steps for iOS:

Go to Settings and select General.
Choose iPhone Storage and tap the QuickBooks Online app.
Press Offload App.

After refreshing your app, please restart your phone and check if you can preview your invoices. If the issue continues, try uninstalling and reinstalling the QuickBooks Mobile App.

Moreover, ensure your device has the latest version of iOS to prevent compatibility issues with the app.

If the issue still persists, I recommend reaching out to our Live Support Team. They have the necessary tools to investigate the root cause of the problem and can provide assistance through screen sharing for effective guidance in QuickBooks.

Additionally, after you have created and sent your invoices, you can learn how to accurately record customer payments by reading this article: Record invoice payments in QuickBooks Online.

We are committed in ensuring that your invoicing process remains efficient and your financial records stay accurate. Should you have any questions about customer transactions, you can always count on us.

S

samy-wingshingAuthor

I am sorry we are use iOS Apple iPhone not computer , we are using the phone the iOS app have issue … please try to fix it … you were sending instructions for computer to me not help at all

R

RheaMaeH

QuickBooks Team

Thank you for following up and clarifying you're using the QuickBooks Online (QBO) app on your iOS device. I understand how frustrating it can be to encounter issues with mobile apps, especially when they affect critical tasks like previewing invoices. Let's work together to resolve this problem. I'll provide you with troubleshooting steps for the iOS app.

To start, let's refresh your data to ensure you have the latest information available in your QBO app. Please make sure you are connected to the internet and follow these steps for iOS:

Navigate Settings and click General.
Select iPhone Storage and tap the QuickBooks Online app.
Hit Offload App.

After refreshing your app, please restart your phone and check if you can preview your invoices. If the issue persists, try uninstalling and reinstalling the QuickBooks mobile app.

Additionally, ensure your device is running the latest version of iOS to avoid any compatibility issues with the app.

Alternatively, you can access your QBO account through your computer-supported browser. Then, log in to your QuickBooks Online account via a browser.

If none of these steps resolve the issue, I recommend contacting our QuickBooks Online Support team. They can investigate further and provide personalized assistance.

For tips on personalizing your invoices to create professional-looking sales forms, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Your ability to efficiently manage your invoices is essential, and we're committed to finding a solution. If you have other concerns or questions, please don't hesitate to reply below. We're always here to help.

Windoro

Hi

yes also me and thats too much bad we can sent invoices to customers

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