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1 reply

RazzieE
QuickBooks Team
July 29, 2025

You can perform browser troubleshooting to resolve the issue with sending a sales receipt, Monica.

 

To start with, are you seeing any specific error message when attempting to send a sales receipt? This can help us identify the issue and provide you with a suitable solution.

 

In the meantime, I recommend clearing your cache and Intuit-specific cookies. This action can help remove any outdated or corrupted data that may be causing the issue. Alternatively, you can use another supported browser to access your QuickBooks Online account.

 

If you have any follow-up questions, feel free to leave a comment.