I’m experiencing an issue where my customers’ activity is not loading in QuickBooks. The page keeps showing “activity loading”

I appreciate the time and effort you've already put into trying to resolve this issue, SheneéB. Let’s work together to get this resolved and ensure you can access your customer activity smoothly and without interruption.

To start, let's ensure that your device's operating system is up to date, as QuickBooks Online performs best on devices running the latest version of Android or iOS. Here’s how to check for updates:

For Android Devices:

1. Go to your Settings and select System.
2. Tap System Update and check for any available updates.
3. If updates are available, install them and restart your device.

For iOS Devices:

1. Open Settings and select General.
2. Tap Software Update, and install any available updates.

Since your account works perfectly on another device, you can continue using that device for now to avoid any delays in your tasks. Alternatively, you can also access QuickBooks Online through its mobile web browser version.

If you have any follow-up questions, feel free to leave a comment below.