In case you're unable to get that far, I suggest contacting our QuickBooks Support Team. One of them will be able to pull up your account and provide you with the necessary information.
You can reach them through these steps:
Click the Help icon at the top to open the Search window.
From there, scroll down to choose the Contact us button.
Input the issue /topic in the field box and then tap the Let’s talk option.
This will lead you to the contact information window.
Pick how you want to reach out to our support team.
For additional reference, I've attached some articles you can use to update subscription and billing details, as well as how the rates work:
Please know that the Community has your back if you need assistance. It’s a place for you to connect with experts and peers. Wishing you and your business continued success.
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