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February 2, 2021
Question

It not able get the open invoices in Find Match for bank payments How rectify this.( this was working in last weeek)?

No text available

1 reply

AlcaeusF
Level 14
February 2, 2021

Thanks for reaching out to the Community, @s.shetty.

 

If you've entered the correct Date, Description, Payee, or Amount and you still unable to Find Match, try signing into your QuickBooks Online (QBO) using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, go back to the Banking page and try to Find Match again to double-check. You may refer to this article for the detailed steps on how: Categorise and match online bank transactions in QuickBooks Online.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Feel free to leave a comment below if you have any additional questions. I'm always here to answer them. Have a wonderful day!