My icons to snap receipts, add invoices etc are gone, all I see when I go to the app is the message “you’re all caught up” and can’t find where to snap receipts

Welcome to the QuickBooks Community, rfgamero-protonm. 

There are several possible reasons why the QuickBooks Online app is behaving differently and not displaying icons such as the snap receipts and add invoice icons. 

To resolve this, we can perform troubleshooting steps to restore the missing features. We'll start by refreshing your app's data. This process retrieves the most up-to-date information, such as  icons and other features.

Follow these steps:

For iOS

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
   This will free up the storage without deleting your app's documents and data.

For Andriod

1. Go to Menu ☰. Tap More Options.
2. Tap Settings then, Refresh Data.
3. Tap YES to confirm.

If this option above isn't working on your end, you can uninstall and reinstall your QBO mobile app as it will be another way to set your app to the most up-to-date version.

On the other hand, you may also visit this link for more information about fixing common app issues for Android: Fix common errors in the QuickBooks Online mobile app for Android.

If you have any follow-up questions about your QBO mobile app, you can leave them in the comments section or share them in the Community. Enjoy the rest of your week!