my invoices in the modern layout have this line before the amount: "18% Agency @ 18% on.." which is very unprofessional. Is there a way to have it say 18% VAT instead?

Hello @technoirtm, The tax agency name you entered during setup is the one that appears first when creating a transaction. At this time, editing the tax agency name isn’t available. I recommend submitting feedback to our product developers so you can share your ideas, and your input helps improve the product to better meet your needs.

To this, go to Settings -> Feedback -> Enter your ideas, then click Next.

You can track the status of your request here: Customer Feedback for QuickBooks Online.

Feel free to reply below if you need further assistance with this or any other QuickBooks concerns. The Community team is always here to help!