Need to refund a payment of an unknown customer . kindly let me know the procedure for the same

You have me to help you record a refund, anuj1987kr.

If your customer asks for a refund for an item or service, you can create a Refund receipt. Let me guide you with these steps:

1. From the + New button select Refund receipt.
2. Select a Customer.
3. In the Refund From field, select an account.
4. Select a PRODUCT/SERVICE.
5. Enter the AMOUNT.
6. Click Save and close.

If they have an overpayment, you can record a Cheque or Expense. Here's how:

1. From the + New button, select 
2. Select either Expense or Cheque.
3. In the Payee field, select the customer that you want to refund.
4. Select a Bank Account.
5. On the first line of the Category column, select Accounts Receivable.
6. Enter the Amount.
7. Click Save and close.

Then, you're good to link the refund to their overpayment. 

1. Click the + New button.
2. Select Receive payment.
3. Select the same customer.
4. Fill out the necessary information.
5. Select the expense or cheque transaction under Outstanding Transaction.
6. Click Save and close.

Also, if you have other concerns with regards to managing your customer's payment, you can visit our Help Articles page.

I'll be around if there's anything that I can help. Keep safe!