Hello, Vernice. The issue of missing overdue invoices when using the Receive Payment feature may be caused by browser cache.
To address this and successfully locate the overdue invoice, please refresh your browser page. Then, sign out of your account and sign back in. This can help establish a fresh connection to the system and may resolve any temporary issues.
Please let us know if you need any further assistance.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.