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November 13, 2025
Question

The platform hade changed on the app on android Samsung flip 5 and now I cant add items on invoices and many other stuff. There is no save botten it dosnt fit in the scre

  • November 13, 2025
  • 1 reply
  • 1 view
The platform hade changed on the app on android Samsung flip 5 and now I cant add items on invoices and many other stuff. There is no save botten it dosnt fit in the scre

1 reply

QuickBooks Team
November 14, 2025

Hello there, haran1911.

 

Thanks for reaching out and sharing your experience with the QuickBooks Online mobile app on your Android Samsung Flip 5. Let's work together to get your app running smoothly again.


To start, I recommend checking Google Play store to see if there’s an update available for the QuickBooks Online app. Sometimes, using an outdated version of the app can lead to compatibility issues.


If the situation persists, I suggest clearing the app's data to refresh the system and eliminate outdated files causing the behavior. Here's how:

 

  1. Go to the Home menu or tap the three dots in the upper right corner.
  2. Select Refresh Data.
  3. Choose Yes to confirm.


After completing these steps, restart your device and log back into the app to check if it is working as expected. If the issue continues, uninstall and reinstall the app to make sure you're using the latest version.

 

If there's anything else we can assist you with, please feel free to reach out to us.