The quantity on hand at the product and service page does not tally with quantity on hand when creating an invoice. This was realized after the interface was updated.

Thanks for bringing this to our attention, jarmahk10. I understand the importance of maintaining accurate inventory records for effective tracking and management. You can connect with our Live Support team for assistance in resolving the inventory balance issue.

Our phone and chat support teams are well-equipped with the tools and expertise needed to determine the root cause of the discrepancy between your quantity on hand at the product and service page and when creating an invoice.

Here's how to contact them in QuickBooks Online:

1. Click (?) Help, then go to the Search tab.
   
   
2. Use the search field or open an article.
3. Click Contact Us at the bottom of the Help panel.
4. Enter your concern in the designated box, then choose Continue.
   
   
5. Choose how you would like to talk to an expert.

As you initiate the process above, please also observe their support hours for convenience.

We're always available to help you with any inventory-related concerns in QuickBooks Online. If you have other questions, feel free to click the Reply button below to notify us in the Community. We've got your back.