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November 7, 2025
Question

"The uploaded filename or file extension is invalid." Comes up with multiple receipts uploaded from same supplier-no problem with same before. How to fix w/out deleting?

  • November 7, 2025
  • 1 reply
  • 3 views
Happens after I've matched all details like normal but when "Create Expense" is clicked, the error message appears. This doesn't happen with other receipts uploaded at the same time in the same format. Never had an issue with the same supplier receipts before. There's multiple uploaded, so want to fix first if I can before deleting and re-uploading in case issue arises again. Thank you.

1 reply

QuickBooks Team
November 7, 2025

I appreciate your proactive approach here, Proteacafe.

 

Since the error arises specifically when creating an expense to match the uploaded file, and no other transactions have experienced this issue, it indicates that the imported receipt may have been corrupted.

 

Although there isn’t a specific option to permanently fix the error without removing the entry, the recommended approach is to delete the imported receipt and re-upload it. This ensures that any image corruption or issues in the original file are resolved, allowing it to match with your expenses.

 

Thus, to prevent image receipt corruption, it’s important to check the file for damage (e.g., pixelation or excessive file size) before uploading. Additionally, using special or unsupported characters in the file name can cause disruptions to the uploaded file.

 

For any additional concerns, just let us know in the comments below.