This month, and it’s the first month it’s happened, the reoccurring invoices were sent out and then a couple days later they were sent out again. We don’t set this

Hi, mbrown8. I want to make sure your concerns about the recurring invoice template is addressed and provide you with the best help you need.

Scheduled recurring invoice templates depend on the Interval, which determines when the invoice is created and sent to the customer. For example, if the Interval is set to Repeats on 3 days of every 3 days, it will cause the result you are experiencing right now. I recommend reviewing the template. Here's how:

1. From the Home page, click Settings (gear icon) in the upper-right corner.
2. Select Recurring Transactions under Lists.
3. Look for the affected invoice template and click Edit.
4. Change the Interval and hit Save template to apply the changes.
   Note: These changes will take effect on the next occurrence of the invoice template.

If the Interval of the template is already correct, we can delete and recreate the template. This is to remove the possibility of a damaged template, which can occur if there is an interruption between your account and the servers. Here's how to delete and recreate the template:
 

1. From the Recurring Transactions page, click the drop-down menu next to Edit of the affected invoice template.
2. Select Delete and choose Yes to confirm.
3. Click the New button to recreate the template.
4. Select Invoice as the Transaction type and click OK.
5. Set up the template again.
6. Click Save template.

Then, let's deal with the invoice that was created after the initial sending out of the template. We can delete it to prevent any duplicates.

1. Open the invoice that was created accidentally.
2. Click More actions, then select Delete.
3. Choose Delete to confirm.

Once you have confirmed that everything is working properly, you can resume receiving payments and recording deposits.
 

Let us know if you need anything else. We’re here to help.