Unable to copy and paste

Hello there Shawn, let me guide you on troubleshooting your browser to enable copying and pasting the customer's phone number when adding them.

When adding a new customer in QuickBooks Online (QBO), the option to copy and paste the phone number is always available in QBO. However we can perform a troubleshooting steps to determine if it's a browser related issue. I'll provide you the necessary steps below.

You can start by reloading the page and logging in and out your QBO account.

If the issue continues, to resolve this we can perform troubleshooting steps by switching to a different browser, or using an incognito.

Here’s how to easily log in to a different browser:
 

• Google Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Microsoft Edge: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N
   

If you have additional concerns about QBO, please reach out to us anytime. We’re here to help.