Let's run some troubleshooting steps to fix the error, krishna-gaddam.
Before doing so, can you tell me the exact error message you get upon trying to renew your subscription?
In the meantime, let's renew the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.
You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.
I've read a similar concern from other users. However, our engineers will need more information from the affected users to further investigate this. For this reason, I recommend contacting our Support team. That way, they can start a screen-sharing session to get more details on the issue. They have the tools for that.
If you have other questions in mind, you can always go back to this thread.