We are having issue regarding the receipt, we are sending receipt to the clients but they can’t see the attachments.

To ensure everything is working as expected, I recommend sending a test transaction to your own email with an attachment to verify whether the issue stems from the attachment, your browser, or your customer's end, Sbehavioralhealth.

Before sending the attachment, double-check that the file is not corrupted and that it is in a supported format (e.g., PDF, JPG, PNG).

After reviewing the attachment, I suggest clearing the cache for both your browser and your customer's browser to allow the system to start fresh. Sometimes, issues like this can be caused by browser-related problems. Additionally, make sure you're using a supported browser for optimal functionality.

Once you've completed these steps, send a test transaction to your email and check whether the attachment is accessible. If you are still unable to view the attachment, I recommend reaching out to our Phone Support team. They can perform further troubleshooting and provide a solution to the issue you’re experiencing with the receipt attachments.

If you have more questions or concerns, please leave a reply below.