Why can I not scan receipts?

Good morning, @kbblawncare2019. 

Thanks for reaching out to the Community with your question about scanning receipts. 

Since checking all permissions and reinstalling the app didn't work, let's try these actions: 

• Signing out and then back in
• Making sure your device is up-to-date

If these also don't work, I recommend getting in touch with our Customer Support Team for further assistance. Here's how: 

1. Go to your web browser and sign into QBO. 
2. Go to the Help icon in the top right-hand corner. 
3. Press the Contact Us button. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Please come back and let us know how these actions or the call goes. Have a wonderful day!