Why does the screen keep rolling up to the top when you are checking an invoice on a specific Account??

Hi there, @chogan.

Let's access your QuickBooks Online (QBO) account via a private or incognito window. This way, we can roll out the possibility of a cache related issue.

Data cache or browsing history that is stored for a while causes uncommon behavior to the browser that can affects the performance of your QBO account. To start with, you can use these

keyboard shortcuts in opening a private or incognito window:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Safari: Command + Option + P

If you're able to view your invoice without any issue while using a private window, then we'll have to clear your regular browser's cache. This will make your browser to function efficiently.

However, if the issue persists, I recommend using other browsers. This way, we can check if this a browser-related issue.

Additionally, I got you this great article that you can use for future reference. This can guide you through the complete steps in personalizing your invoice: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Please let me know if you have other concerns or questions. I'm just a post away from you. Have a great day!