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1 reply

Adrian_A
Level 8
March 20, 2021

Let's run some troubleshooting steps to fix this concern,  jennelyn-samulde.

 

To start with, let's open QuickBooks on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

I've also added these references about projects: Set up and create projects in QuickBooks Online.

 

Let me know these steps work on your end. Keep safe!