Issued invoice dated 28Jun2024 and payment received on 16Jul 2024. When we generate the customer SOA as at 30th Jun 2024, the SOA shows $0 balance due. Is this a bug?

Hello there, vanessa46.

Let me share information on how customer statements are generated.

In QuickBooks Online (QBO), you have the option to run three types of statements:

• Balance Forward: this type lists invoices and payments with outstanding balances for a specific date range.
• Open Item: it lists all open, unpaid invoices from the last 365 days.
• Transaction Statement: this type lists all transactions for the selected date range.

When you run any of these customer statements, the balance will show as zero, even if an invoice dated June 28, 2024, was paid on July 16, 2024. This is because these statements show all the invoices and their payments.

To know more about customer statement, you can check out this article: Create and send customer statements in QuickBooks Online.

Always remember that you can reach out to us if you need further assistance, vanessa46. We're always here to help.