Unable to key the Goods and Service Tax ID, can you please help?

Thank you for contacting us, ctan2830.

I've received a report that being unable to input Goods and Service Tax ID is under investigation. And, our Product Team is currently validating the cause of the issue.

I highly suggest contacting our QuickBooks Online Support Team so they can pull up your account and add it to the investigation (INV-42570). This way, you'll receive updates regarding the issue via email.

Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Click Contact Us to connect with a live support agent.

Once fixed, you can then complete these steps below on how to enter a GST registration number.

1. Sign in to your QuickBooks Online account.
2. Click the Settings ⚙ icon at the right top, then select Account and Settings.
3. In the Company name section, click the Edit ✎ icon.
4. Enter your GST Registration Number in the Goods and Services Tax ID field.
5. Click Save.

You can also refer to the Why do I see a GST charge for my QuickBooks Online plan? for additional information.

Rest assured, we're actively working to get this resolved. Take care always!