I can help you with getting your latest bank transactions for Capitec Bank, @fawncastleestate. Are you encountering any bank errors? Can you tell me more about it? That will surely help me resolve the error you're having to pull up your transactions. You can try to resolve the error you're having by logging in to your online banking account and then making sure that there's no any pending messages, notifications, or alerts. Then, go bank to your QuickBooks Online account and manually refresh your connection. Here's how: Go to the Bookkeeping and select Transactions. Click on Bank transactions and select Update. Refer to this article for more information about checking your bank's website and manually updating your bank connection: Fix bank error 102 and 105. In the meantime, you can get your transactions from your bank or credit cards and manually import them into QuickBooks Online: Manually upload transactions into QuickBooks Online. From here, you can now match your transactions and categorise them. Let me know if you need further help with pulling up your new transactions. I'm always here to assist. Have a great rest of the day!

Question

Capitec business banking transactions not pulling through?

Forum|Forum|2 years ago
September 18, 2023
1 reply
1 view

No text available

QuickBooks Online

MJoy_D

QuickBooks Team

I can help you with getting your latest bank transactions for Capitec Bank, @fawncastleestate.

Are you encountering any bank errors? Can you tell me more about it? That will surely help me resolve the error you're having to pull up your transactions.

You can try to resolve the error you're having by logging in to your online banking account and then making sure that there's no any pending messages, notifications, or alerts. Then, go bank to your QuickBooks Online account and manually refresh your connection.

Here's how:

Go to the Bookkeeping and select Transactions.
Click on Bank transactions and select Update.

Refer to this article for more information about checking your bank's website and manually updating your bank connection: Fix bank error 102 and 105.

In the meantime, you can get your transactions from your bank or credit cards and manually import them into QuickBooks Online: Manually upload transactions into QuickBooks Online.

From here, you can now match your transactions and categorise them.

Let me know if you need further help with pulling up your new transactions. I'm always here to assist. Have a great rest of the day!

F

fawncastleestateAuthor

I have done that several times and it's still not pulling in the transactions.

This is for a Capitec Business Account and the bank have said I need to get a reference number from QuickBooks

A

AbegailS_

Level 6

I understand that you want this issue resolved promptly, and I appreciate you for trying out the steps provided by my colleague above, @fawncastleestate. Let me route you to the proper support that can further assist you.

Since the recommended steps didn't work and to provide you with the necessary assistance and resolve this, I recommend that you contact our support team. They have the expertise and resources to provide a solution tailored to your situation.

To do this, here's how:

Go to the Help (?) menu.
Select the Search tab.
Click the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Select Continue.
Choose the Chat with us option to connect with our experts.

When everything is all set, you might want to review these handy resources to organise your transactions seamlessly:

I've also added a great article that contains a lot of information on managing your banking and other future tasks: ZA QuickBooks Help Articles.

If there's anything else I can do to assist you with your banking concerns, notify me by leaving a comment below. I'm here to support you anytime.

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