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14 replies

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K
Kimmy69
July 31, 2020
@samkelodwabayo87 wrote:

Cancel my subscription

I cancelled my subscription at the beginning of July, yet a payment has still come out, which I have not authorised. My name is Kim Orchard. My email address is [email address removed]. Tel no [removed]. Thankyou Kim Orchard

K
Kimmy69
July 31, 2020

I sent an email on the 31st of July asking to cancel the monthly subscription of quick books. My name is Kim Orchard

9 The Maltings

Black Torrington 

Beaworthy 

Devon

Ex21 5pr 

Tel no: [removed]

email address: [email address removed]

Please could you return the £3.99 back to my bank account please, as I didn't authorise this payment.

I look forward to your reply. Thankyou

Kim Ochard

Jen_D
Jen_D
Level 8
August 1, 2020

I can refer you to the right department to help you with this, @Kimmy69,

 

Concerns related to billing is handled by our Live Support Team. Our Billing and Collections representatives can view your account and check your previous interaction about the cancellation. Then they can discuss with you your refund options.

 

I know you already emailed us about this, however, we want to make sure your information remains safe in this forum. We also removed your email address and phone number for security reasons.

 

To contact us, follow the steps below:

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.
  4. Enter Account Billing and Refund as your contact reason.
  5. Once done, select the Email us option.

To get us on time, our representatives are available from 8:00 AM until 6:00 PM SAST on weekdays.

 

Let me know how it goes, as I want to make sure this is resolved for you. I'm also here if you need additional assistance with anything in QuickBooks. Have a good one!

A
Alondras
August 17, 2020

Hola, quiero cancelar mi subscription. y que ya no me retiren mi pago mensual de mi cuenta porfavor?

IamjuViel
IamjuViel
Level 8
August 17, 2020

It has been our pleasure being part of your business, @Alondras

 

You can directly cancel your subscription within your QuickBooks account. I can guide you on how to do it.

 

  1. Go to the Gear icon.
  2. Choose Account and Settings. 
  3. From the left menu, pick Billing & Subscription. 
  4. Hit Cancel subscription.
  5. Click Continue. 
  6. Complete the short survey. 

     

Once completed, you'd received an email notification containing your cancellation details. Also, your data will be available in read-only access for 1 year and be deleted in the system from the cancellation date.

 

Lastly, I've added  these articles to learn more information about what happens to your account after canceling your subscription:

You can always get back to us here if you have other questions about managing your QuickBooks account. I'm always here to assist. Have a great day!

 

Disclaimer: This post is originally composed in English. I’ve translated this to Spanish using the tools that we have.

P
patrick19732000-
April 11, 2021

I WENT TO UNSUBSCRIBE

C
conchita33165
April 15, 2021

yes i decided to get an accountant

thank you and pls confirm

 

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