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L
lee-murray-dream
August 12, 2024
Question

Has anyone else noticed that the expense claims option is no longer there?

  • August 12, 2024
  • 1 reply
  • 21 views
No text available

1 reply

I
IntuitSheila
Level 4
August 12, 2024

Hi Lee,

 

Thanks for posting in the Community!

 

The expense claims option is currently available in the QBO Advanced version. Kindly check your subscription plan to verify. To check your plan, go to Settings and click on Billing & Subscription page.

 

If you wanted to use and assign users with expense claims option, you will need to upgrade your subscription to Advanced version. Check this link to see features and pricing for each plan https://quickbooks.intuit.com/au/pricing/.

 

You can check this link to learn more about: Set up employee expense management in QuickBooks Online Advanced.

 

Post again in the Community if you have other questions about QBO. 

K
KristyA77
May 29, 2025

It's not there in the Advanced version either.   I just spend 1/2 hour on the phone with support and they couldn't give me any information about it.   The instructional video is still active, but any articles have been removed.   The expense claim management was the main reason we upgraded to the Advanced version.  Quickbooks tutorials are severly lacking..... why would you not update the How-to's when you change features.  Very poor effort from QuickBooks. 

    T
    ThomasJosephDQuickBooks Team
    QuickBooks Team
    May 29, 2025

    We appreciate the effort you have made reaching out to our live support team about the availability of expense claims, KristyA77.

     

    Currently, the expense claim feature is no longer available in QuickBooks as this was a beta feature that was not fully implemented into the platform.

     

    Since this feature is unavailable, I recommend sending your feedback to our developers to express your interest in getting this feature back.

     

    Here's how:

    1. Go to Settings
    2. Click the Feedback.
    3. Enter your message, and then click Next.

     

    To learn more about QuickBooks Online Advanced features, you can read this article: Everything you need to know about QuickBooks Online Advanced.

     

    In QuickBooks Online, you can reimburse an employee. For more information, please check this article: Reimburse an employee in QuickBooks Online.

     

    If you have more questions about the expense claim in QuickBooks Online. Just click the Reply button and leave us a message.

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