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S
sales284
March 30, 2023
Question

The recurring transaction are not working. pls adise.

  • March 30, 2023
  • 2 replies
  • 0 views
No text available

2 replies

M
MirriamMQuickBooks Team
QuickBooks Team
March 30, 2023

Hello there, @sales284.

 

I want to make sure you get the help you need.

To ensure we're on the same page, can you add more details on how you created the recurring transaction to your QuickBooks Online account? Did you encounter any error messages? Any extra information is appreciated.

We are looking forward to hearing from you. Have a great day!

S
sales284Author
March 30, 2023

for example, I set the to recurring on the 15 of every month tiggered 3 days in advance. It used to work. But recently it only tirggers interminttently. It miss to trigger in the month of Mar. I have redo some of the recurring templates in Apr. Hopfully it will work again.

DHeraV
DHeraVModerator
Moderator
March 30, 2023

Hello there, @sales284.

I appreciate your taking the time in performing a workaround to get past the recurring transaction issue in QuickBooks Online (QBO). 

Moreover, QBO can occasionally stop working properly since locally stored internet cache files can cause the product to behave unexpectedly due to overloaded site data. If the issue persists, I recommend opening a different browser or a private window to isolate it. This can help us remove any cache-related matters that may have contributed to the problems. 

Here's how to activate incognito mode in some of the most common online browsers:
 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If the recurring transactions finally work, it's safe to say that the browser has caused it. This can be fixed by clearing your cache and cookies.

Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you in managing your QBO account: QuickBooks Online Help Articles.

Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

S
sales284Author
March 30, 2023

I don't understand how this can be a broswer issue. The scheduled recurring transactions are not triggered for some reason. Also we have been using the same template for the past few years. It has been working well. But we start to see intermittent issue on the recurring transactions in 2023. It seems to be a bug in Quickbooks.

A
Archie_B
Level 6
March 30, 2023

Hello there, sales284.

 

Are we able to follow the troubleshooting steps provided by my colleague above?

 

If you did but the issue still persists, I recommend reaching out to our Support Team. They have the right tools to conduct a further investigation while having remote screen sharing in a secure environment. They can also create a ticket if necessary.

 

You can use this link to reach them: https://quickbooks.intuit.com/learn-support/en-sg/contact.


You can also visit our Help Page for more related articles and topics that will help you manage your business while working in QuickBooks Online.

 

Let me know if you have other concerns or any questions about your transactions in QuickBooks. I'll make every effort to help you out. Keep safe!

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