can my case nomber is 15154798137 still they did not solve my issue i am waiting for one week what happening?

Hi there, Alton. While I don’t have immediate details at the moment, please rest assured that we are actively working to resolve your issue.

I recommend contacting our QuickBooks Online Live Support team directly for a specific update about your case. Since you already have the case number, they can clarify what's causing the delay and ensure that your issue is addressed promptly.

1. Go to the Help icon and select the Search tab.
2. Click the Contact Us button.
3. Briefly describe your issue or type it in the box, then Continue.
4. Choose either Chat or Callback for help.

To ensure timely assistance, please check our support hours.

Please let me know if there's anything else I can help you with. I'll respond to you promptly.