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1 reply

MariaSoledadG
QuickBooks Team
March 23, 2021

Let's make sure you'll be able to contact our support team, clive-corkpride-.

 

Are you experiencing issues when trying to open a chat with our support team?

 

Furthermore, you'll have to log in to your QuickBooks Online account to start a chat and be able to share your concern. To do this, you can follow the steps below.

  1. Click Help at the upper-right corner.
  2. Enter a short description of your concern.
  3. Click Contact Support Team.
  4. Select Start a chart. One of our team will connect you within 5 minutes. 

If you're unable to access the page, you can try logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

If it works, return to your default browser and clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

For additional reference, I've attached a link that you can use in case you have a few questions about QuickBooks. 

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!