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Carlos Johnson
February 17, 2023
Question

How can I acces the "Advance Options" in Account & Configuration in the international version of QBL in Spanish?

  • February 17, 2023
  • 1 reply
  • 3 views
Today you just see Company and Subscription... but the Advance options do not appear

1 reply

C
ChristineJoieRQuickBooks Team
QuickBooks Team
February 17, 2023

I recognize you need to access the Advance tab, @Carlos Johnson. We can run a troubleshooting method to help QuickBooks Online perform smoothly.

 

The cache can interfere with the QuickBooks performance and may cause missing tabs and options from within. Troubleshooting steps helps restore the QuickBooks working ability. 

 

Here’s how:

 

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press Shift + CTRL + P

 3. If it works on the private browser, you can go back to the regular browser and clear your cache.

 4. Then, sign in back your account using your regular browser.

 

Furthermore, to learn more about using QuickBooks Online, managing your account, and handling invoices and subscriptions, visit this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.

 

There you go, @Carlos Johnson. Kindly notify me how it goes after trying the possible solutions above. Thank you for visiting us.

B
BT__
March 29, 2023

Dear  @ChristineJoieR 

we have a problem to change the languages from Spanish to Italian.

 

We can't see list of function on the left.

 

 As you can see we can't  see"advanced" on our menu of settings.

 

How can i change the Language to Italian with out see the advanced setting ? 

 

thank you in advance for your feedback, 

 

 

M
Maybelle_SQuickBooks Team
QuickBooks Team
March 29, 2023

Hello there, @BT__.

 

I've checked our records and found an open investigation (INV-83244) about the tabs missing in the Account and settings. It's why you’re unable to see the Advance option. Our engineers are actively working to know the root cause of this unexpected behavior.

 

While our engineers are looking into this, I recommend reaching our Customer Support Team to add you as one of our affected users. This way, you'll receive an email notification once we get this sorted out.

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in Talk to a human, then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

Additionally, I've added articles that'll help you manage your Account and Settings menu in QuickBooks Online:

 

 

Please keep me posted if you need assistance navigating the program. I'm always here to help. Stay safe always.

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